Berth Charter · 2026-10-19 · 5 min read

Nightmare: the hold reverses after a camera-roll upload

Composite scenario for training staff. Names and amounts are fictional; the failure mode is common in card disputes.

$6,200 gelcoat hold · guest disputes on day three

Without chronological receipts

You email 47 photos from four crew phones, mixed check-in and return, no zone order. The issuer asks for pickup vs return chronology. You miss the response window; the hold reverses while the guest is still on the water.

With onboard → hand back → compare

One packet: onboard baseline at castoff with pre-existing starboard scuff tagged, hand back in the same zones, compare section listing one new gouge only, policy footer stating documentation tools not survey.

See charter deposit chargeback evidence for the field list processors repeat.

Bareboat and multi-vessel operators: onboard baseline → hand back → compare packet.

Run dock demo · Example packet · Operator blog